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What Happens Now?: Reinvent Yourself as a Leader Before Your Business Outruns You Hardcover – May 15, 2018
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Few leaders will admit it, but again and again the growth of their organizations outruns their skills. If you're one of those leaders, you know the result: as the job grows bigger than you are, you get disoriented by a world of unfamiliar challenges. You then hit a wall of ineffectiveness, a stall point. Why won't doubling down on the managerial and technical building blocks that have worked before help you out of a stall? Because you invariably neglect the new political, personal, strategic, and interpersonal skills needed to manage yourself and others. Predictable and inevitable, your stall then escalates into a crisis. And the crisis escalates faster the higher you go, since challenges of sophistication dwarf those of complexity at higher organizational levels. What Happens Now?: Reinvent Yourself as a Leader Before Your Business Outruns You, helps you to embrace this reality. It shows how sophistication requires you do things you've never done before –inspire people, nurture relationships, energize teams, groom successors, influence stakeholders. What Happens Now? doesn't dwell on leadership theory and philosophy. As troubleshooters for leaders of all kinds, authors John Hillen and Mark Nevins focus on the most menacing issue they see in organizations every day: leaders who try to solve challenges solely by engineering solutions to more complexity--process mapping, data analytics, information systems, instant reports. The result? Organizational wreckage. Will this be your fate? Can you instead turn game-stopping stalls into personal growth and organization success? Can you struggle through the realization that you're the cause and launch the next phase of your lifelong leadership journey? Can you reinvent yourself? Hillen and Nevins show you how. If the dozens of leaders they profile can overcome these stalls, so can you.
- Print length1 pages
- LanguageEnglish
- PublisherSelectBooks
- Publication dateMay 15, 2018
- Reading age18 years and up
- Dimensions6.1 x 1.1 x 9.1 inches
- ISBN-101590794532
- ISBN-13978-1590794531
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Editorial Reviews
Review
"Success can breed bad habits in executives. John Hillen and Mark Nevins add to that research by showing the changing circumstances that accompany growth and change can exacerbate these habits and cause leadership stalls. Their framework for seeing and working through them will help leaders at all levels grow and develop as fast as their businesses in order to stay ahead of these challenges." ―Marshall Goldsmith, Author of one of Amazon.com’s top 100 leadership books of all time, What Got You Here Won’t Get You There, voted by Thinkers50 as one of The World’s 50 Most Influential Leadership Thinkers
"John Hillen and Mark Nevins astutely focus on how leaders must behave in order to become adaptable in today's increasingly dynamic world. What Happens Now? is a necessary read for leaders combatting the reality that what worked in the past will no longer be good enough in the near future." ―General Stanley McChrystal, Author of New York Times best-seller Team of Teams: New Rules of Engagement for a Complex World and former commander of the US Joint Special Operations Command
"Over the many years I have watched and commented on the best performing companies, I’ve observed the best leaders reinvent themselves and their role as fast as they’ve grown their firm. This book helps leaders see challenges in advance and charts a way for them to stay out in front of their enterprise as they take it to new heights. A practical and insightful guide to executive development in growing companies." ―Larry Kudlow, CNBC’s Senior Contributor
"Success can breed bad habits in executives. John Hillen and Mark Nevins add to that research by showing the changing circumstances that accompany growth and change can exacerbate these habits and cause leadership stalls. Their framework for seeing and working through them will help leaders at all levels grow and develop as fast as their businesses in order to stay ahead of these challenges." ―Marshall Goldsmith, author of one of Amazon.com’s top 100 leadership books of all time, What Got You Here Won’t Get You There, voted by Thinkers50 as one of The World’s 50 Most Influential Leadership Thinkers
"In today's egalitarian and pluralistic management environment, business leaders cannot only be good at their business. They need a broader view of the human enterprise and the skills to lead extremely complex and sophisticated organizations. John Hillen and Mark Nevins, experienced and thoughtful leadership scholars I came to know at the Aspen Institute, have written a practical and enriching guide for leaders seeking to be effective at the highest levels of performance." ―Walter Isaacson, former President and CEO of The Aspen Institute, best-selling author of Steve Jobs, Leonardo DaVinci, Einstein, and Benjamin Franklin and Time Magazine honoree of their annual list
“Hillen and Nevins recognize the need for leaders to have a range and depth of expertise extending far beyond operational and technical skills. Without having those mistakenly named ‘soft’ skills, leaders cannot effectively lead change or contend with important issues relating to organizational culture and ethics. The authors’ sophisticated and multi-dimensional approach to leadership is both philosophically sound and eminently practical. Think of this as ‘a leadership coach in a book!’” ―James O’Toole, Author of Leading Change and The Executive’s Compass
"Hillen and Nevins have hit the mark in describing what it takes to lead at the highest levels of dynamic organizations. Based on my own experiences as a CEO, their key insight rings true: as organizations change and grow, their leaders must adopt new mindsets and behaviors rather than relying solely on those that have made them successful in the past. Adaptability and agility, they rightly argue, will be distinguishing characteristics of those leaders who succeed and a notable gap for those who fail. This is an important book for leaders taking on new challenges and asking what they must do to rise to the occasion.” ―David McCormick, Co-CEO of Bridgewater Associates
"Over the course of my career leading companies, government agencies, and NGOs, I have seen leaders struggle with having the strategic and interpersonal skills they need to go to the next level. It is not always obvious about the new mindsets and behaviors leaders need to adopt to be effective as their organization changes and grows. It is hard to find a fresh way to think through this age-old problem, but What Happens Now? is one of the most effective books I've seen to show leaders how to stay ahead of their enterprises." ―Henrietta Holsman Fore, former Director of the US Mint and Administrator of the US Agency for International Development
About the Author
Product details
- Publisher : SelectBooks (May 15, 2018)
- Language : English
- Hardcover : 1 pages
- ISBN-10 : 1590794532
- ISBN-13 : 978-1590794531
- Reading age : 18 years and up
- Item Weight : 1.28 pounds
- Dimensions : 6.1 x 1.1 x 9.1 inches
- Best Sellers Rank: #366,865 in Books (See Top 100 in Books)
- #136 in Consulting
- #2,471 in Business Management (Books)
- #3,140 in Leadership & Motivation
- Customer Reviews:
About the authors
Dr. John Hillen
The Honorable Dr. John Hillen is a board chairman, corporate director, popular college professor, and sought after speaker. In addition to his board roles, he teaches strategy and leadership at Duke University, Hampden-Sydney College, and in the MBA program at George Mason University – where he has won several teaching awards. A former public company CEO who has built and sold four mid-sized companies, he is an award-winning leadership author, a former senior US government official, a decorated combat veteran, and an executive coach.
John’s newest book, The Strategy Dialogues, is a critically acclaimed guide to thinking and acting strategically. Called by Patrick Lencioni “practical as it is entertaining…John Hillen makes strategy actionable and understandable” and by Marshall Goldsmith “a must-read for anyone looking to get clarity and bring these tools to their businesses.” John uses his decades of strategic leadership experience in several fields to reveal the secrets of strategic thinking and how to shape the future for an organization – skills that every executive needs to master.
An experienced speaker, facilitator and teacher, he moderates leadership seminars for The Aspen Institute and wrote a column on leadership and strategy issues for Washington Technology magazine and Forbes. His previous book, What Happens Now: Reinvent Yourself As a Leader Before Your Business Outruns You (co-authored with Mark Nevins) was named one of the top 30 business books of 2018 and is in its third printing.
Unanimously confirmed by the Senate in 2005, Hillen served as the Assistant Secretary of State for Political-Military Affairs in the second half of the Bush administration and in that capacity spent much of his time with U.S. and allied troops in war zones from Iraq to Afghanistan to the southern Philippines. He has written or edited several books on international security affairs and has published articles in dozens of journals and newspapers, including Foreign Affairs, The New York Times, The Wall Street Journal, and The Washington Post. He has appeared on every major television network and was an on-air commentator for ABC News for a number of years.
Hillen, who served for 12 years as an Army reconnaissance officer and paratrooper, was awarded the Bronze Star for his role in the Battle of the 73 Easting during Operation Desert Storm. He recently spent nine years on the Chief of Naval Operations Executive Panel, the federal advisory committee supporting the head of the U.S. Navy, and received the Navy’s Meritorious Public Service Award in 2017. He was the military advisor on the original Call of Duty video game series set in World War II. In 2020 he was inducted into the US Army ROTC Hall of Fame.
Dr. Hillen graduated from Duke University with degrees in public policy studies and history and was awarded a Fulbright Scholarship after graduation. He holds a master’s degree in war studies from King’s College London, a doctorate in international relations from Oxford University, and an MBA from the Johnson School of Management at Cornell University. He was awarded an honorary Doctor of Laws from Hampden-Sydney College in 2019.
Mark D. Nevins is an executive advisor, consultant, and coach who works with individuals, teams, and organizations to help them perform more effectively, efficiently, and profitably. He serves his clients in three general areas: C-Suite Leadership Development and Coaching; Executive Team Alignment; Organization Development advisory.
For more than twenty years, Mark has been advising and consulting to senior executives of dozens of large and small organizations around the world, in virtually all industries, in both the private and public sectors. His clients range from Fortune 100 companies to smaller privately held high growth firms, including American Express, athenahealth, Big Brothers Big Sisters, Boeing, Citibank, CapitalOne, Comcast, Exxon-Mobil, Ford Motor Company, Guardian Life, Google, MongoDB, NBCUniversal, Oppenheimer Funds, Reed Elsevier/RELX, Schindler, Schlumberger, Sony, ThyssenKrupp, Thomson Reuters, Time Warner, Tory Burch, UBS, UnitedHealth, and Voya. He also serves top-tier management consulting and private equity firms and has consulted to universities as well as branches of the US government and military.
Mark’s publications include What Happens Now? Reinvent Yourself as a Leader Before Your Business Outuns You, and The Advice Business, a book on management and strategy consulting. He is a long-time moderator for The Aspen Institute’s flagship seminars on Values-Based Leadership and Leading Change. He was a founding Advisory Board member of the Institute for Executive Development (IED) and often guest lectures on at top business schools.
In his corporate career, Mark spent a decade in global leadership roles with the strategy and management consulting firm Booz Allen Hamilton and the executive search firm Korn/Ferry International. In each of these roles he led organization and people development globally and oversaw the full range of human resource functions. He also consulted with a number of Booz Allen's major clients on organizational change challenges.
Prior to his career in the private sector, Mark taught at Harvard University for nearly a decade. He was graduated with honors from the College of the Holy Cross, and he took his Ph.D. in English Literature from Harvard University, during which time he received awards for his teaching and scholarships for research and study in the United States and abroad. Mark sits on the boards of a private equity firm as well as Stay-Focused, a not-for-profit organization that empowers young adults with disabilities in leadership and self-reliance via SCUBA certification. He has traveled, worked, and taught in more than 50 countries around the globe.
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Customers find the book's insights valuable, with one noting how it distills complex concepts in a way busy leaders can understand. Moreover, the book receives positive feedback for its ease of use, with one customer describing it as a roadmap for leadership development. Additionally, customers consider the book worth the time and money.
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Customers find the book's insights valuable, with one customer noting how it distills information in a way that busy leaders can understand, and another highlighting its approach to dealing with complex skillsets.
"...practical tips on what to look for and do and is an essential handbook for any modern leader." Read more
"...This book was an excellent read and I encourage you to read it if you’re looking to lead within business and transform to changing market dynamics..." Read more
"...the book great at illustrating things I’d lost sight of - my real role as a leader, the necessity of an adaptive and compelling story that aligns..." Read more
"...This approach is valuable because it tackles several key areas that leaders typically face resistance in and offers approaches for dealing with..." Read more
Customers find the book easy to read and understand, with one customer noting it provides a clear roadmap.
"...The book has practical tips on what to look for and do and is an essential handbook for any modern leader." Read more
"...This book helps spot yours and overcome them with tactical, easy-to-follow techniques...." Read more
"...The message is real and authentic. The authors do a great job of clearly translating what a "stall" entails and exactly what must be done to..." Read more
"...tools and suggestions in the central chapters of the book are ready-to-use, clearly described, and are a well-curated trove that leaders and their..." Read more
Customers find the book worth the time and money.
"...Smart and worth the time." Read more
"This book is a must read and a must have for your leadership development library...." Read more
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On Becoming a Leader
Top reviews from the United States
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- Reviewed in the United States on December 31, 2021Even good leaders can sometimes inexplicably hit a plateau, and the successes of their past may hardly be indicators of success in the future. This is not something that one expects, but really should. In “What Happens Now,” authors John Hillen and Mark Nevins skillfully explain why that occurs and what to do about it.
There is a difference between mastering what they describe as “complexity” and “sophistication.” With sufficient new knowledge building or even by hiring external experts, leaders can master the complexity of a new job or position. For most high performing executives, that is not the hard part. It is the sophistication challenge that brings the house down.
So, if you were the VP of marketing for an industrial paints company and now you are the CMO for an auto parts manufacturer, you can learn the new industry surely. But to be successful at transferring from VP to CMO, the real slog lies in tackling the sophistication challenges – which entail things like learning to be a coach to your employees, managing a broader slate of stakeholders, listening with empathy and perception and leading with vision and purpose.
The authors have identified the seven sophistication pitfalls that bring even great managers down. For example, some leaders fail to build a great story that delivers meaning and purpose to their organization. Others fail to align their teams towards a common performance culture. Through examples of companies like Lululemon, InGo, MongoDB, Schlumberger and others, the authors bring to life what managers can do to shape their own trajectories to leadership greatness.
If your career feels like it is on a rocket ship ride up, you should read this book before that engine sputters. If you feel like your career has inexplicably stalled, unravel the mystery here. The book has practical tips on what to look for and do and is an essential handbook for any modern leader.
5.0 out of 5 starsEven good leaders can sometimes inexplicably hit a plateau, and the successes of their past may hardly be indicators of success in the future. This is not something that one expects, but really should. In “What Happens Now,” authors John Hillen and Mark Nevins skillfully explain why that occurs and what to do about it.On Becoming a Leader
Reviewed in the United States on December 31, 2021
There is a difference between mastering what they describe as “complexity” and “sophistication.” With sufficient new knowledge building or even by hiring external experts, leaders can master the complexity of a new job or position. For most high performing executives, that is not the hard part. It is the sophistication challenge that brings the house down.
So, if you were the VP of marketing for an industrial paints company and now you are the CMO for an auto parts manufacturer, you can learn the new industry surely. But to be successful at transferring from VP to CMO, the real slog lies in tackling the sophistication challenges – which entail things like learning to be a coach to your employees, managing a broader slate of stakeholders, listening with empathy and perception and leading with vision and purpose.
The authors have identified the seven sophistication pitfalls that bring even great managers down. For example, some leaders fail to build a great story that delivers meaning and purpose to their organization. Others fail to align their teams towards a common performance culture. Through examples of companies like Lululemon, InGo, MongoDB, Schlumberger and others, the authors bring to life what managers can do to shape their own trajectories to leadership greatness.
If your career feels like it is on a rocket ship ride up, you should read this book before that engine sputters. If you feel like your career has inexplicably stalled, unravel the mystery here. The book has practical tips on what to look for and do and is an essential handbook for any modern leader.
Images in this review
- Reviewed in the United States on February 14, 2024Mark and I met at a leadership conference in NYC. He publishes great articles on Leadership Strategy with Forbes so I wanted to purchase his book on leadership, “What Happens Now? Reinvent Yourself as a Leader Before Your Business Outruns You.” This book was an excellent read and I encourage you to read it if you’re looking to lead within business and transform to changing market dynamics to meet your customer where they are. It covers the reasons why leaders hit road blocks such as not communicating well, not leading with purpose, or even focusing a lot of time on the wrong things. As a product executive, keeping the user first and continuous learning resonated well.
5.0 out of 5 starsMark and I met at a leadership conference in NYC. He publishes great articles on Leadership Strategy with Forbes so I wanted to purchase his book on leadership, “What Happens Now? Reinvent Yourself as a Leader Before Your Business Outruns You.” This book was an excellent read and I encourage you to read it if you’re looking to lead within business and transform to changing market dynamics to meet your customer where they are. It covers the reasons why leaders hit road blocks such as not communicating well, not leading with purpose, or even focusing a lot of time on the wrong things. As a product executive, keeping the user first and continuous learning resonated well.Great Read For Leaders!
Reviewed in the United States on February 14, 2024
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- Reviewed in the United States on December 7, 2018In turning around several financial institutions in the past, I have ground the gears on exactly the sort of missteps the authors identify here. The skills that made a turnaround happen are not the same as those needed to take the company to the next level. As a leader, it’s usually difficult to get outside yourself and your context to find a better path forward. I found the book great at illustrating things I’d lost sight of - my real role as a leader, the necessity of an adaptive and compelling story that aligns the team and provides credibility, and in my view the need to let go of past success to make new successes possible. Who I am and what I do has to change with the increasing sophistication of the company. Having to let go and retool as a leader is uncomfortable. It’s just necessary. The book both makes that plainly clear to anyone who’s been there and offers a path to follow for reinventing yourself to meet circumstances. Smart and worth the time.
- Reviewed in the United States on July 10, 2018As a reader of many management books, I can honestly say this is a departure from the standard "follow these steps to be a great manager." Instead, this book takes the much less dealt with topic of how to handle the challenge of overcoming stalls after you've already achieved some sort of success in your career.
This approach is valuable because it tackles several key areas that leaders typically face resistance in and offers approaches for dealing with complex skillsets to overcome these challenges (instead of merely applying the technical skills that got you to that position in the first place). Each chapter addresses a specific obstacle that stalls our progress as leaders. The chapters proceed to identify the obstacles, discuss their impacts on you and your coworkers, and recommend practical solutions for moving forward and overcoming them.
I recommend this book to aspiring leaders looking to take the next step in their careers. It's easy to have blind spots, especially as we move up the corporate ladder. This book helps spot yours and overcome them with tactical, easy-to-follow techniques. A great read that can be referenced over and over again in the future.
- Reviewed in the United States on August 4, 2018I am fortunate to be acquainted with one of the co-authors, Mark Nevins. I found this work to be practical, illuminating, and structured very logically. Selectively applying some of the suggested analysis and exercises will be effective in nearly any organization interested in raising its level of managerial excellence and leadership development.
- Reviewed in the United States on July 3, 2018This book is a must read and a must have for your leadership development library. Hillen and Nevins get right to the point explaining the whys and hows of self-analysis when you reach a "stall". There is no sugar coating- or warm fuzzy delivery. The message is real and authentic. The authors do a great job of clearly translating what a "stall" entails and exactly what must be done to overcome one, even during times of uncertainty (Change). They make it easy to identify but more importantly easy to resolve. This book is destined to become a classic, and a go to time and time again for leaders who are "in it to win it". You owe yourself to own a copy. You owe your people.
Top reviews from other countries
- N. C.Reviewed in Germany on January 29, 2022
5.0 out of 5 stars “What happens now?
“What happens now?” is a brilliant read written by two insightful leadership practitioners for insightful practicing leaders. The forward clearly states that while most books on leadership provide guidance on how to become a leader this book, as the title suggests, tells of how to remain one. Successfully. Borrowing for the common sense wisdom: What got you here, will not get you there.
This books focuses on a still largely taboo subject of plateauing in leadership and the inability of excellent leaders to further evolve themselves and their organisations to the next level. It speaks of how past achievements do not ensure future success and how an entirely a new skill set is needed for moving from complexity to sophistication. The authors identify areas of capability clearing distinguishing the desire to lead in complexity with the importance to understand and navigate situations of sophistication. Each chapter reads as if they have peeked through the key hole to your office and your own organisation. The chapters go well beyond the usual storytelling found in many leadership books. They are peppered with practical advice and hands-on tips from the authors own experience in working with leadership teams. Each chapter closes with a summary of red flags to watch for, how to assess and troubleshoot and reinvent.
In this way “What happens now?” seduces even the most seasoned leader to self-reflect and take a deep and definite look into a mirror. It’s candid and easy to read style is inviting. The work situations described are so keenly observed that they feel familiar and easy to relate to. The tell it like it is and down to earth attitude make this book a must read for every aspiring and experienced leader.
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A.Z.Reviewed in Germany on October 13, 2018
5.0 out of 5 stars Praxisorientierte Selbsthilfe für erfahrene Führungskräfte
Das Buch ist keines über die Theorie von Organisationsführung und keine Biographie eines Wirtschaftskapitäns. Die meisten meiner anderen Bücher zum Thema gehören in eine dieser beiden Kategorien. Dieses Buch schafft es für mich, selbst erfahrene, blockierende Situationen zu beschreiben, wie man sie erkennt, wie man sie angehen kann und was sie für die Entwicklung von Menschen, Teams und Organisationen bedeuten können.