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What Happens Now?: Reinvent Yourself as a Leader Before Your Business Outruns You Hardcover – May 15, 2018

4.8 out of 5 stars 58 ratings

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Few leaders will admit it, but again and again the growth of their organizations outruns their skills. If you're one of those leaders, you know the result: as the job grows bigger than you are, you get disoriented by a world of unfamiliar challenges. You then hit a wall of ineffectiveness, a stall point. Why won't doubling down on the managerial and technical building blocks that have worked before help you out of a stall? Because you invariably neglect the new political, personal, strategic, and interpersonal skills needed to manage yourself and others. Predictable and inevitable, your stall then escalates into a crisis. And the crisis escalates faster the higher you go, since challenges of sophistication dwarf those of complexity at higher organizational levels. What Happens Now?: Reinvent Yourself as a Leader Before Your Business Outruns You, helps you to embrace this reality. It shows how sophistication requires you do things you've never done before –inspire people, nurture relationships, energize teams, groom successors, influence stakeholders. What Happens Now? doesn't dwell on leadership theory and philosophy. As troubleshooters for leaders of all kinds, authors John Hillen and Mark Nevins focus on the most menacing issue they see in organizations every day: leaders who try to solve challenges solely by engineering solutions to more complexity--process mapping, data analytics, information systems, instant reports. The result? Organizational wreckage. Will this be your fate? Can you instead turn game-stopping stalls into personal growth and organization success? Can you struggle through the realization that you're the cause and launch the next phase of your lifelong leadership journey? Can you reinvent yourself? Hillen and Nevins show you how. If the dozens of leaders they profile can overcome these stalls, so can you.

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Editorial Reviews

Review

"John Hillen and Mark Nevins have written a must-read primer for any leader seeking to successfully navigate in today’s dynamic social, financial, and technical environments. In my time running several companies and in leading at all levels during 30 years in the Navy, I’ve seen leaders confront these issues time and again. Read this book; its solution orientation is both timely and refreshing." ―Admiral William “Bud” Flanagan, former Commander in Chief of The US Atlantic Fleet

"Success can breed bad habits in executives. John Hillen and Mark Nevins add to that research by showing the changing circumstances that accompany growth and change can exacerbate these habits and cause leadership stalls. Their framework for seeing and working through them will help leaders at all levels grow and develop as fast as their businesses in order to stay ahead of these challenges." ―
Marshall Goldsmith, Author of one of Amazon.com’s top 100 leadership books of all time, What Got You Here Won’t Get You There, voted by Thinkers50 as one of The World’s 50 Most Influential Leadership Thinkers

"John Hillen and Mark Nevins astutely focus on how leaders must behave in order to become adaptable in today's increasingly dynamic world.
What Happens Now? is a necessary read for leaders combatting the reality that what worked in the past will no longer be good enough in the near future." ―General Stanley McChrystal, Author of New York Times best-seller Team of Teams: New Rules of Engagement for a Complex World and former commander of the US Joint Special Operations Command

"Over the many years I have watched and commented on the best performing companies, I’ve observed the best leaders reinvent themselves and their role as fast as they’ve grown their firm. This book helps leaders see challenges in advance and charts a way for them to stay out in front of their enterprise as they take it to new heights. A practical and insightful guide to executive development in growing companies." ―
Larry Kudlow, CNBC’s Senior Contributor

"Success can breed bad habits in executives. John Hillen and Mark Nevins add to that research by showing the changing circumstances that accompany growth and change can exacerbate these habits and cause leadership stalls. Their framework for seeing and working through them will help leaders at all levels grow and develop as fast as their businesses in order to stay ahead of these challenges." ―
Marshall Goldsmith, author of one of Amazon.com’s top 100 leadership books of all time, What Got You Here Won’t Get You There, voted by Thinkers50 as one of The World’s 50 Most Influential Leadership Thinkers

"In today's egalitarian and pluralistic management environment, business leaders cannot only be good at their business. They need a broader view of the human enterprise and the skills to lead extremely complex and sophisticated organizations. John Hillen and Mark Nevins, experienced and thoughtful leadership scholars I came to know at the Aspen Institute, have written a practical and enriching guide for leaders seeking to be effective at the highest levels of performance." ―
Walter Isaacson, former President and CEO of The Aspen Institute, best-selling author of Steve Jobs, Leonardo DaVinci, Einstein, and Benjamin Franklin and Time Magazine honoree of their annual list

“Hillen and Nevins recognize the need for leaders to have a range and depth of expertise extending far beyond operational and technical skills. Without having those mistakenly named ‘soft’ skills, leaders cannot effectively lead change or contend with important issues relating to organizational culture and ethics. The authors’ sophisticated and multi-dimensional approach to leadership is both philosophically sound and eminently practical. Think of this as ‘a leadership coach in a book!’” ―
James O’Toole, Author of Leading Change and The Executive’s Compass

"Hillen and Nevins have hit the mark in describing what it takes to lead at the highest levels of dynamic organizations. Based on my own experiences as a CEO, their key insight rings true: as organizations change and grow, their leaders must adopt new mindsets and behaviors rather than relying solely on those that have made them successful in the past. Adaptability and agility, they rightly argue, will be distinguishing characteristics of those leaders who succeed and a notable gap for those who fail. This is an important book for leaders taking on new challenges and asking what they must do to rise to the occasion.” ―
David McCormick, Co-CEO of Bridgewater Associates

"Over the course of my career leading companies, government agencies, and NGOs, I have seen leaders struggle with having the strategic and interpersonal skills they need to go to the next level. It is not always obvious about the new mindsets and behaviors leaders need to adopt to be effective as their organization changes and grows. It is hard to find a fresh way to think through this age-old problem, but
What Happens Now? is one of the most effective books I've seen to show leaders how to stay ahead of their enterprises." ―Henrietta Holsman Fore, former Director of the US Mint and Administrator of the US Agency for International Development

About the Author

John F. Hillen, DPhil, is a leadership and strategy professor in the School of Business at George Mason University, a consultant, and a director for many companies. His views on leadership draw from his experiences as a CEO of public and private companies, a board chair and director, a US Assistant Secretary of State under President George W. Bush, and a former US Army officer and decorated combat leader. He holds degrees from Duke and King’s College London, received his MBA at Cornell and his doctorate from Oxford. A Washington Technology columnist, he writes regularly on leadership and strategy, both of which he teaches in George Mason’s MBA program. Recently recognized as one of the one hundred most influential business leaders in the Washington DC area, Hillen is a winner of a number of prestigious leadership awards in the military and business and the author or editor of several books on international security.^Mark D. Nevins, PhD, is a consultant and advisor to top executives, teams, and organizations. Earlier in his career he was responsible for learning and development globally for Booz Allen Hamilton, and for organization development and human resources globally for Korn/Ferry International. He has coached and advised a broad range of executives from the C-suite to high-potential vice presidents at large corporations such as American Express, Citibank, NBCUniversal, and Time Warner, as well as smaller companies, high-growth startups, and top-tier professional and financial services firms. A Harvard PhD and former literature professor, his views on leadership and business are informed by universal themes of the human condition as well as extensive pragmatic work with hundreds of executives and senior managers across almost all industries as well as the higher education, not-for-profit, and military sectors. Nevins has worked, taught, and travelled in more than sixty countries. An author and business writer, his previous work includes The Advice Business, a book on management consulting.

Product details

  • Publisher ‏ : ‎ SelectBooks (May 15, 2018)
  • Language ‏ : ‎ English
  • Hardcover ‏ : ‎ 1 pages
  • ISBN-10 ‏ : ‎ 1590794532
  • ISBN-13 ‏ : ‎ 978-1590794531
  • Reading age ‏ : ‎ 18 years and up
  • Item Weight ‏ : ‎ 1.28 pounds
  • Dimensions ‏ : ‎ 6.1 x 1.1 x 9.1 inches
  • Customer Reviews:
    4.8 out of 5 stars 58 ratings

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4.8 out of 5 stars
58 global ratings

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Customers say

Customers find the book's insights valuable, with one noting how it distills complex concepts in a way busy leaders can understand. Moreover, the book receives positive feedback for its ease of use, with one customer describing it as a roadmap for leadership development. Additionally, customers consider the book worth the time and money.

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19 customers mention "Insight"19 positive0 negative

Customers find the book's insights valuable, with one customer noting how it distills information in a way that busy leaders can understand, and another highlighting its approach to dealing with complex skillsets.

"...practical tips on what to look for and do and is an essential handbook for any modern leader." Read more

"...This book was an excellent read and I encourage you to read it if you’re looking to lead within business and transform to changing market dynamics..." Read more

"...the book great at illustrating things I’d lost sight of - my real role as a leader, the necessity of an adaptive and compelling story that aligns..." Read more

"...This approach is valuable because it tackles several key areas that leaders typically face resistance in and offers approaches for dealing with..." Read more

7 customers mention "Ease of use"7 positive0 negative

Customers find the book easy to read and understand, with one customer noting it provides a clear roadmap.

"...The book has practical tips on what to look for and do and is an essential handbook for any modern leader." Read more

"...This book helps spot yours and overcome them with tactical, easy-to-follow techniques...." Read more

"...The message is real and authentic. The authors do a great job of clearly translating what a "stall" entails and exactly what must be done to..." Read more

"...tools and suggestions in the central chapters of the book are ready-to-use, clearly described, and are a well-curated trove that leaders and their..." Read more

5 customers mention "Value for money"5 positive0 negative

Customers find the book worth the time and money.

"...Smart and worth the time." Read more

"This book is a must read and a must have for your leadership development library...." Read more

"The book is a must read for those building their business or department...." Read more

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On Becoming a Leader
5 out of 5 stars
On Becoming a Leader
Even good leaders can sometimes inexplicably hit a plateau, and the successes of their past may hardly be indicators of success in the future. This is not something that one expects, but really should. In “What Happens Now,” authors John Hillen and Mark Nevins skillfully explain why that occurs and what to do about it. There is a difference between mastering what they describe as “complexity” and “sophistication.” With sufficient new knowledge building or even by hiring external experts, leaders can master the complexity of a new job or position. For most high performing executives, that is not the hard part. It is the sophistication challenge that brings the house down. So, if you were the VP of marketing for an industrial paints company and now you are the CMO for an auto parts manufacturer, you can learn the new industry surely. But to be successful at transferring from VP to CMO, the real slog lies in tackling the sophistication challenges – which entail things like learning to be a coach to your employees, managing a broader slate of stakeholders, listening with empathy and perception and leading with vision and purpose. The authors have identified the seven sophistication pitfalls that bring even great managers down. For example, some leaders fail to build a great story that delivers meaning and purpose to their organization. Others fail to align their teams towards a common performance culture. Through examples of companies like Lululemon, InGo, MongoDB, Schlumberger and others, the authors bring to life what managers can do to shape their own trajectories to leadership greatness. If your career feels like it is on a rocket ship ride up, you should read this book before that engine sputters. If you feel like your career has inexplicably stalled, unravel the mystery here. The book has practical tips on what to look for and do and is an essential handbook for any modern leader.
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Top reviews from the United States

  • Reviewed in the United States on December 31, 2021
    Even good leaders can sometimes inexplicably hit a plateau, and the successes of their past may hardly be indicators of success in the future. This is not something that one expects, but really should. In “What Happens Now,” authors John Hillen and Mark Nevins skillfully explain why that occurs and what to do about it.

    There is a difference between mastering what they describe as “complexity” and “sophistication.” With sufficient new knowledge building or even by hiring external experts, leaders can master the complexity of a new job or position. For most high performing executives, that is not the hard part. It is the sophistication challenge that brings the house down.

    So, if you were the VP of marketing for an industrial paints company and now you are the CMO for an auto parts manufacturer, you can learn the new industry surely. But to be successful at transferring from VP to CMO, the real slog lies in tackling the sophistication challenges – which entail things like learning to be a coach to your employees, managing a broader slate of stakeholders, listening with empathy and perception and leading with vision and purpose.

    The authors have identified the seven sophistication pitfalls that bring even great managers down. For example, some leaders fail to build a great story that delivers meaning and purpose to their organization. Others fail to align their teams towards a common performance culture. Through examples of companies like Lululemon, InGo, MongoDB, Schlumberger and others, the authors bring to life what managers can do to shape their own trajectories to leadership greatness.

    If your career feels like it is on a rocket ship ride up, you should read this book before that engine sputters. If you feel like your career has inexplicably stalled, unravel the mystery here. The book has practical tips on what to look for and do and is an essential handbook for any modern leader.
    Customer image
    5.0 out of 5 stars
    On Becoming a Leader

    Reviewed in the United States on December 31, 2021
    Even good leaders can sometimes inexplicably hit a plateau, and the successes of their past may hardly be indicators of success in the future. This is not something that one expects, but really should. In “What Happens Now,” authors John Hillen and Mark Nevins skillfully explain why that occurs and what to do about it.

    There is a difference between mastering what they describe as “complexity” and “sophistication.” With sufficient new knowledge building or even by hiring external experts, leaders can master the complexity of a new job or position. For most high performing executives, that is not the hard part. It is the sophistication challenge that brings the house down.

    So, if you were the VP of marketing for an industrial paints company and now you are the CMO for an auto parts manufacturer, you can learn the new industry surely. But to be successful at transferring from VP to CMO, the real slog lies in tackling the sophistication challenges – which entail things like learning to be a coach to your employees, managing a broader slate of stakeholders, listening with empathy and perception and leading with vision and purpose.

    The authors have identified the seven sophistication pitfalls that bring even great managers down. For example, some leaders fail to build a great story that delivers meaning and purpose to their organization. Others fail to align their teams towards a common performance culture. Through examples of companies like Lululemon, InGo, MongoDB, Schlumberger and others, the authors bring to life what managers can do to shape their own trajectories to leadership greatness.

    If your career feels like it is on a rocket ship ride up, you should read this book before that engine sputters. If you feel like your career has inexplicably stalled, unravel the mystery here. The book has practical tips on what to look for and do and is an essential handbook for any modern leader.
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    One person found this helpful
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  • Reviewed in the United States on February 14, 2024
    Mark and I met at a leadership conference in NYC. He publishes great articles on Leadership Strategy with Forbes so I wanted to purchase his book on leadership, “What Happens Now? Reinvent Yourself as a Leader Before Your Business Outruns You.” This book was an excellent read and I encourage you to read it if you’re looking to lead within business and transform to changing market dynamics to meet your customer where they are. It covers the reasons why leaders hit road blocks such as not communicating well, not leading with purpose, or even focusing a lot of time on the wrong things. As a product executive, keeping the user first and continuous learning resonated well.
    Customer image
    5.0 out of 5 stars
    Great Read For Leaders!

    Reviewed in the United States on February 14, 2024
    Mark and I met at a leadership conference in NYC. He publishes great articles on Leadership Strategy with Forbes so I wanted to purchase his book on leadership, “What Happens Now? Reinvent Yourself as a Leader Before Your Business Outruns You.” This book was an excellent read and I encourage you to read it if you’re looking to lead within business and transform to changing market dynamics to meet your customer where they are. It covers the reasons why leaders hit road blocks such as not communicating well, not leading with purpose, or even focusing a lot of time on the wrong things. As a product executive, keeping the user first and continuous learning resonated well.
    Images in this review
    Customer image
  • Reviewed in the United States on December 7, 2018
    In turning around several financial institutions in the past, I have ground the gears on exactly the sort of missteps the authors identify here. The skills that made a turnaround happen are not the same as those needed to take the company to the next level. As a leader, it’s usually difficult to get outside yourself and your context to find a better path forward. I found the book great at illustrating things I’d lost sight of - my real role as a leader, the necessity of an adaptive and compelling story that aligns the team and provides credibility, and in my view the need to let go of past success to make new successes possible. Who I am and what I do has to change with the increasing sophistication of the company. Having to let go and retool as a leader is uncomfortable. It’s just necessary. The book both makes that plainly clear to anyone who’s been there and offers a path to follow for reinventing yourself to meet circumstances. Smart and worth the time.
    3 people found this helpful
    Report
  • Reviewed in the United States on July 10, 2018
    As a reader of many management books, I can honestly say this is a departure from the standard "follow these steps to be a great manager." Instead, this book takes the much less dealt with topic of how to handle the challenge of overcoming stalls after you've already achieved some sort of success in your career.

    This approach is valuable because it tackles several key areas that leaders typically face resistance in and offers approaches for dealing with complex skillsets to overcome these challenges (instead of merely applying the technical skills that got you to that position in the first place). Each chapter addresses a specific obstacle that stalls our progress as leaders. The chapters proceed to identify the obstacles, discuss their impacts on you and your coworkers, and recommend practical solutions for moving forward and overcoming them.

    I recommend this book to aspiring leaders looking to take the next step in their careers. It's easy to have blind spots, especially as we move up the corporate ladder. This book helps spot yours and overcome them with tactical, easy-to-follow techniques. A great read that can be referenced over and over again in the future.
    2 people found this helpful
    Report
  • Reviewed in the United States on August 4, 2018
    I am fortunate to be acquainted with one of the co-authors, Mark Nevins. I found this work to be practical, illuminating, and structured very logically. Selectively applying some of the suggested analysis and exercises will be effective in nearly any organization interested in raising its level of managerial excellence and leadership development.
    One person found this helpful
    Report
  • Reviewed in the United States on July 3, 2018
    This book is a must read and a must have for your leadership development library. Hillen and Nevins get right to the point explaining the whys and hows of self-analysis when you reach a "stall". There is no sugar coating- or warm fuzzy delivery. The message is real and authentic. The authors do a great job of clearly translating what a "stall" entails and exactly what must be done to overcome one, even during times of uncertainty (Change). They make it easy to identify but more importantly easy to resolve. This book is destined to become a classic, and a go to time and time again for leaders who are "in it to win it". You owe yourself to own a copy. You owe your people.
    2 people found this helpful
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Top reviews from other countries

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  • N. C.
    5.0 out of 5 stars “What happens now?
    Reviewed in Germany on January 29, 2022
    “What happens now?” is a brilliant read written by two insightful leadership practitioners for insightful practicing leaders. The forward clearly states that while most books on leadership provide guidance on how to become a leader this book, as the title suggests, tells of how to remain one. Successfully. Borrowing for the common sense wisdom: What got you here, will not get you there.

    This books focuses on a still largely taboo subject of plateauing in leadership and the inability of excellent leaders to further evolve themselves and their organisations to the next level. It speaks of how past achievements do not ensure future success and how an entirely a new skill set is needed for moving from complexity to sophistication. The authors identify areas of capability clearing distinguishing the desire to lead in complexity with the importance to understand and navigate situations of sophistication. Each chapter reads as if they have peeked through the key hole to your office and your own organisation. The chapters go well beyond the usual storytelling found in many leadership books. They are peppered with practical advice and hands-on tips from the authors own experience in working with leadership teams. Each chapter closes with a summary of red flags to watch for, how to assess and troubleshoot and reinvent.

    In this way “What happens now?” seduces even the most seasoned leader to self-reflect and take a deep and definite look into a mirror. It’s candid and easy to read style is inviting. The work situations described are so keenly observed that they feel familiar and easy to relate to. The tell it like it is and down to earth attitude make this book a must read for every aspiring and experienced leader.
  • A.Z.
    5.0 out of 5 stars Praxisorientierte Selbsthilfe für erfahrene Führungskräfte
    Reviewed in Germany on October 13, 2018
    Das Buch ist keines über die Theorie von Organisationsführung und keine Biographie eines Wirtschaftskapitäns. Die meisten meiner anderen Bücher zum Thema gehören in eine dieser beiden Kategorien. Dieses Buch schafft es für mich, selbst erfahrene, blockierende Situationen zu beschreiben, wie man sie erkennt, wie man sie angehen kann und was sie für die Entwicklung von Menschen, Teams und Organisationen bedeuten können.
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